Account Executive

Customer Service role supporting Clinigen's customers including hospitals, physicians, and pharmacists by providing information, processing orders, and ensuring excellent service.

Location: Remote (South Africa)

Responsibilities

• Process customer orders and enquiries accurately and efficiently within set SLA’s.
• Adhere to regulatory, legislative, and compliance-based SOP’s.
• Process quotations and product sourcing enquiries.
• Develop relationships with customers to resolve enquiries first time and in full.
• Complete onboarding and training programs.
• Improve customer experience through feedback and process improvements.
• Respond to inbound calls, emails, and faxes, and make outbound calls.
• De-escalate calls and emails, escalate when necessary.
• Build long-term customer relationships.
• Collaborate with internal teams to ensure account compliance.
• Support customer needs in line with KPIs.
• Promote digital platform for order processing.
• Capture complaints and non-conformances, implement corrective actions.

Requirements

• Fluent in language for assigned region(s).
• Minimum GCSE or equivalent qualification.
• Experience in customer service environment.
• Excellent communication skills.
• Ability to multitask and organize.
• Adaptable to industry trends and technology.
• Good knowledge of Microsoft Office; Oracle and digital experience advantageous.
• Own vehicle and able to work outside office hours.
• Internet access.

Benefits

• Company contribution towards Medical Aid.
• AlexForbes Pension Fund.
• Group Life.
• Performance Bonus.