Account Manager

The Account Manager at TOMIA focuses on maintaining and expanding relationships within existing customers in the roaming and VAS services portfolio across the EU, with responsibilities including customer engagement, upselling, cross-selling, and light new-business generation.

Location: EU (remote WFH)

Responsibilities

• Act as the main commercial contact for assigned existing accounts, managing daily communication and strategic planning.
• Drive account development, retention, and expansion through understanding customer needs and identifying growth opportunities.
• Build and maintain strong, long-term customer relationships at all levels.
• Collaborate with internal teams (Product, Delivery, Finance, Marketing) to ensure TOMIA delivers high-value solutions.
• Forecast and manage account revenues, renewals, and pipeline with high accuracy using Salesforce.
• Support regional sales targets through renewals, add-on sales, and limited new-logo acquisition.
• Develop account strategies and quarterly account plans that align with TOMIA’s commercial and operational objectives.
• Identify at-risk accounts and drive proactive engagement plans to retain business.
• Represent TOMIA at customer meetings, workshops, and industry events.

Requirements

• 5+ years in account management, customer success, or solution sales within telecom or software environments.
• Demonstrated track record of upselling, retention, and customer relationship growth.
• Experience in carrier or wholesale environments preferred.
• Familiar with CRM (Salesforce.com advantageous) and forecasting processes.

Additional Information

• Willingness to travel, up to 50% of the month both locally and internationally, sometimes on short notice.
• Any offer of employment is conditioned upon the successful completion of a background investigation.