Account Supervisor

The Account Supervisor at Avalere Health manages client services teams across multiple clients, overseeing campaign processes from inception to completion, and works directly with clients to meet their goals.

Salary: $100,000 - $115,000 a year

Responsibilities

• Managing full omni-channel engagement.
• Build and sustain relationships with key clients grounded in an understanding of their business goals.
• Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health.
• Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders.
• Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications.
• Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team.
• Manage Congress/Conference materials, email campaigns, social media, video, digital projects.
• Support finance and forecasting.
• Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team.
• Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly.
• Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.

Requirements

• 5+ years of experience managing client relationships in a pharma agency environment with a background in digital tactics.
• Experience in pharmaceutical marketing is required (HCP/DTC).
• Proven ability to collaborate across functions and project teams in a dynamic environment.
• Experience in managing pharma brand launch in rare disease is preferred.
• Demonstrated verbal and written communication skills.

Benefits

• 401K plan with an employer match contribution up to 4% (immediately vested).
• Life insurance, disability coverage, and medical, dental, and vision plans.
• Flexible working arrangements, including hybrid and remote work, with the option to work from anywhere across the globe two weeks each year.
• 20 vacation days plus one personal well-being day, 9 public holidays, gifted end-of-year holidays, and early Summer Friday finishes in June, July, and August.
• Access to free counselling through employee assistance program and personalized health support.
• Enhanced maternity, paternity, family leave, and fertility policies.
• Opportunities for professional development with on-demand training, support, and global mobility.

Additional Information

• The salary range is $100,000 - $115,000 a year.
• Applicants are encouraged to read the candidate privacy notice before applying.