Ai Context Operations Lead

Mercury is building a comprehensive suite of financial tools for startups, focusing on creating simple, effective dashboards and internal knowledge systems to support fast-growing teams across various functions.

Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

Salary: $146,700 - $203,800 (depending on location)

Responsibilities

• Own Mercury's knowledge infrastructure, ensuring it is accurate, current, and useful.
• Build the knowledge layer on top of Mercury's AI infrastructure, designing schemas, automations, and validation workflows.
• Own the reporting layer that provides operational insights for leadership and company planning.
• Drive company-wide adoption of standardized systems and practices across multiple teams.
• Continuously improve knowledge capture, organization, and usage, addressing operational friction and building better workflows.

Requirements

• 5–8 years of experience in program or product operations, technical program management, product management, data, or similar roles.
• Ability to think like a systems designer and knowledge architect, turning messy information into scalable, trustworthy structures.
• Comfort working with technical systems, APIs, data models, analytics, and tools like Linear, GitHub, Metabase, and AI platforms.
• Hands-on experience using AI for workflows, automations, agents, or practical applications, with understanding of LLMs.

Benefits

• Base salary, equity (stock options), and benefits.
• Highly competitive salary and equity ranges within SaaS and fintech industry, updated regularly.

Additional Information

• This role is based in specific US cities or Canada, or fully remote within these regions.
• Mercury is a fintech company, not an FDIC-insured bank, with banking services through partners.
• Mercury values diversity and is an Equal Employment Opportunity employer.
• Application link: https://weworkremotely.com/remote-jobs/mercury-ai-context-operations-lead