AI Engagement Manager

SoftSnow is seeking an AI Engagement Manager to lead client relationships, translate business challenges into project plans, and ensure successful AI transformation projects. The role involves high-level client interaction, project management, and collaboration with technical teams in a remote setting.

Location: Remote

Responsibilities

• Serve as the primary point of contact for client stakeholders, including C-suite executives.
• Lead discovery sessions to understand client pain points and opportunities.
• Build and manage project plans, implementation roadmaps, and delivery timelines.
• Create and review all client-facing deliverables to ensure quality and clarity.
• Translate client needs into technical requirements for engineering teams.
• Oversee delivery quality through reviews and feedback cycles.
• Manage multiple concurrent engagements, tracking deliverables and timelines.
• Help establish and refine internal processes and communication standards.

Requirements

• 3-5+ years of experience in client services, account management, or project management at a consulting firm, agency, or tech services company.
• Proven track record managing relationships with senior stakeholders, including C-suite.
• Background at a top-tier agency, management consultancy, or tech implementation firm preferred.

Benefits

• Hands-On AI Learning – No AI background needed, learn from experts.
• Outsized Career Growth – Opportunities for leadership as the company scales.
• High-Caliber Team – Work with driven colleagues in a positive environment.
• Executive Exposure – Interface with C-suite leaders and department heads.
• Flexible Work Environment – Remote-first, results-driven approach.