Associate Operations Analyst

The Associate Operations Analyst role supports the Professional Services Operations team by managing project setup, quoting, and data accuracy to ensure smooth customer engagement and operational efficiency. Ideal for early-career candidates interested in structured processes, systems, and data.

Location: São Paulo, Brazil (Remote)

Responsibilities

• Convert closed opportunities into active projects within Salesforce and PSA systems
• Ensure project setup is accurate, complete, and aligned with financial and reporting requirements
• Act as a backup to the primary Operations Analyst for project creation
• Review incoming quote requests for completeness and clarity
• Generate quotes for standard service offerings using predefined templates and pricing models
• Ensure consistency and accuracy across all standard quotes
• Update project and financial data within Salesforce and related systems
• Ensure alignment between opportunity, quote, and project records
• Support reporting accuracy through clean and consistent data entry
• Manage queue-based requests (e.g., project setup, updates) within defined SLAs
• Help reduce turnaround time for quoting and project creation
• Identify inefficiencies and contribute ideas to improve workflows, templates, and automation
• Partner with Sales, Services Sales, and Delivery teams to clarify inputs
• Escalate non-standard or unclear requests as needed

Requirements

• Bachelor’s degree or equivalent practical experience
• 0–2 years of experience in operations, business support, administration, or a similar field
• Strong attention to detail and commitment to accuracy
• Ability to manage repetitive, process-driven tasks with consistency and efficiency
• Strong organizational and time management skills
• Clear written and verbal communication skills in English

Benefits

• Opportunity to build foundational experience in operations within a growing, customer-focused team
• Exposure to cross-functional collaboration with Sales, Finance, and Delivery teams
• Hands-on experience with industry-standard tools like Salesforce and PSA systems
• A supportive environment that encourages learning, process improvement, and career growth
• Flexible work arrangements (where applicable)
• Competitive compensation and benefits package (aligned with local market practices)

Additional Information

• Your work will directly impact speed to delivery, quote turnaround time, data quality, and scalability, supporting efficient growth and customer success.