Broker Support (Sales & Finance Administration)

A rapidly-growing commercial finance brokerage specializing in asset, vehicle, truck, and machinery lending across Australia, seeking a Broker Support (Sales & Finance Administration) to provide administrative and customer support to the broker team.

Location: South Africa (Fully remote)

Salary: R16 000 - R27 000 per month - Negotiable based on experience

Responsibilities

• Monitor the CRM system to identify broker follow-up items, documentation missing, or application progress stalled.
• Liaise with brokers to chase outstanding documents/applications, communicate with clients, lenders and internal teams to drive completion.
• Process general broker support tasks: file/document preparation, data entry, uploading applications, assisting with workflow routing, ensuring compliance and accuracy.
• Provide customer service: respond to client enquiries (phone, email), update clients on status, escalate any issues, maintain a professional, helpful client interface.
• Work with sales/broker team to prioritise tasks and support busy deal flows, ensuring no outstanding items lag.
• Assist with maintaining and updating CRM data integrity: ensure contact details, application status, follow-up tasks are accurate; report on key metrics (e.g., number of outstanding docs by broker).
• Support internal teams (operations, settlement, marketing) as needed — e.g., preparing reports, coordination of hand-over between broker and settlement team.

Requirements

• Strong administrative experience, preferably in finance or brokerage environment; comfortable working in a fast-paced setting with multiple stakeholders.
• Basic CRM experience is essential, ideally HubSpot, with ability to work with tasks/ workflows and a sales pipeline.
• Excellent communication skills (written & verbal) and customer service orientation.
• Highly organised, methodical, able to track and follow up many moving parts and ensure nothing falls between the cracks.
• Intermediate to advanced Excel skills, ability to generate basic reports and manage data.
• Understanding of broker flows: from application to settlement, documentation obligations, lender requirements.