Certified Pharmacy Technician - Start of Care (10:00AM - 6:30PM ET)

AnewHealth is seeking Pharmacy Technicians to work in a patient care center environment, primarily handling phone-based communication with patients, doctors, and facilities to ensure quality pharmacy services for patients with complex, chronic needs.

Location: Remote (US)

Responsibilities

• Providing an exceptional customer service experience each day in a phone based environment.
• Enter a high volume of data; processing prescription information with speed and accuracy.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients.
• Working through current case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.
• Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
• Maintaining patient records with strong attention to detail and confidentiality.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Requirements

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Must maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting
• Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
• Comfortable working in a phone-based environment.
• Ability to work independently.
• Self-motivated and goal oriented.
• Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

Benefits

• Medical/dental/vision insurance
• Flexible spending
• Company-paid life insurance and short-term disability
• Voluntary benefits
• 401(k) plan
• Paid Time Off and paid holidays

Additional Information

• This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional patient experience.
• ExactCare Pharmacy provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work.
• The position is administrative in nature and will present physical demands such as hearing, seeing, sitting, standing, talking, and walking.
• Must be able to commute to multiple site locations within assigned territory.
• May be necessary to work extended hours as needed.
• Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
• AnewHealth offers a comprehensive benefit package for full-time employees.
• Applicants are encouraged to confidentially self-identify when applying.
• AnewHealth provides equal employment opportunity to all qualified applicants.
• Applicants must be eligible to work in this country.