Change & Continuous Improvement Partner Wealth

The Change & Continuous Improvement wealth team at Monzo is focused on transforming customer journeys, removing process friction, and empowering teams to deliver better service. The team acts as a bridge between Product and Operations, ensuring agility and efficiency in evolving banking solutions.

Location: UK Remote

Salary: £40,400 - £54,600 + Incentive Awards tied to performance

Responsibilities

• Shape how change lands across Customer Operations teams.
• Create magical customer journeys.
• Remove friction from processes.
• Empower teams to deliver better, faster, and more confidently.