Change Management Lead / Manager

This role partners closely with program leadership, workstream owners, implementation teams, account management, and operations to support successful adoption and long-term sustainability of large-scale transformation initiatives. The Change Manager plays a critical role in assessing impacts, guiding readiness, and ensuring teams are informed, prepared, and aligned throughout program execution.

Location: Mexico

Responsibilities

• Partner with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and long-term success of transformation initiatives.
• Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, and translate findings into actionable recommendations.
• Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and evolving priorities.
• Lead change impact and readiness assessments, identifying risks, gaps, and dependencies early.
• Embed change management into PMO, product, engineering, operations, and implementation planning to ensure readiness is considered alongside delivery.
• Establish regular touchpoints with workstream owners, senior sponsors, and cross-functional leaders to surface concerns, roadblocks, and readiness gaps.
• Create and manage a master communication plan that delivers timely, consistent, and targeted messaging to internal teams.
• Develop clear, audience-specific communications outlining changes, timelines, training expectations, and system impacts.
• Partner with leadership to deliver transparent, consistent communication that reduces confusion, increases alignment, and supports teams through ongoing change.
• Coordinate with operational leaders on SOP updates, training plans, and team readiness activities.
• Identify, highlight, and share success stories to reinforce momentum and drive engagement throughout the program.
• Provide regular reporting on change readiness, communication effectiveness, stakeholder sentiment, and upcoming change milestones.

Requirements

• 5+ years of experience in organizational change management supporting large, complex transformation programs.
• Proven experience working across multiple workstreams in fast-paced environments with shifting priorities.
• Strong stakeholder management and relationship-building skills, with the ability to influence at all levels of the organization.
• Exceptional written and verbal communication skills.
• Ability to translate technical, operational, or system changes into clear, accessible guidance for diverse audiences.
• Experience in healthcare, health technology, or other highly regulated industries preferred.