Client Services Director | Must Reside in CA

The Client Services Director role at Sedgwick involves managing client accounts, ensuring customer satisfaction, and leading a team to deliver complex insurance and risk management solutions. It is suitable for experienced professionals with a background in insurance or account management.

Location: CA

Salary: $110,000–$125,000/yr

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Identifies and solicits cross-selling opportunities.
• Participates in local insurance community through advanced education and affiliation memberships.
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
• Ensures compliance with all applicable Quality initiatives.

Requirements

• Bachelor's degree from an accredited college or university preferred.
• CPCU, AIC and/or ARM or other related designation preferred.
• Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.

Benefits

• Flexible work schedule
• Career development
• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one

Additional Information

• The role involves travel as required.
• The starting pay range is $110,000-$125,000/yr.
• Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws.