Client Success Manager - Law Firms

Datavant is a healthcare data collaboration platform focused on making health data secure, accessible, and actionable. They are seeking a Client Success professional to manage post-sale client relationships, drive growth, and ensure client satisfaction within the legal and healthcare sectors.

Location: Remote (US)

Salary: $80,000—$85,000 USD

Responsibilities

• Maintain a defined engagement cadence based on account tier, including proactive outreach, performance reviews, and expansion discussions.
• Build multi-threaded relationships across legal, operations, and administrative stakeholders.
• Drive organic expansion within the installed base by increasing net new users and new locations.
• Ensure account plans include clear expansion paths.
• Onboarding training, and adoption milestones tied to new carrier launches/re-launches.
• Drive improvements that increase utilization of all products within scope and client satisfaction.
• Identify cross-sell opportunities for Field Sales.
• Identify cross-sell opportunities within assigned clients for ancillary services, adding new users, new units and locations.
• Weekly: portfolio health/risk audits, enablement progress, expansion plays.
• Monthly: segment business review (GRR/NRR, adoption indicators, organic growth outcomes, field outcomes).
• Quarterly: QBR/EBR coverage for priority accounts, account plans, and joint field priorities.
• Maintain clean CRM discipline and reporting, ensuring segment scorecards are accurate and actionable.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of sales/client growth leadership experience, ideally in legal, insurance, or records/health-information services.
• Strong analytical and operating rigor: ability to manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting (Salesforce preferred).

Benefits

• The estimated total cash compensation range for this role is: $80,000—$85,000 USD.

Additional Information

• This job is not eligible for employment sponsorship.
• Datavant is an Equal Employment Opportunity employer.
• Candidates may be required to complete health screenings and vaccinations.
• Datavant is committed to diversity and providing reasonable accommodations for applicants.