Credentialing Specialist

BetterHelp is the world's largest online therapy service, dedicated to removing barriers to mental health care and expanding access to therapy globally. The company values employee well-being and professional growth, offering a supportive environment for diverse teams including clinicians, engineers, and marketers.

Location: Remote (US)

Salary: $30/hr - $37/hr, plus performance bonus and benefits

Responsibilities

• Supervision of the credentialing associate team
• Training of the credentialing associate team
• Documentation of all BetterHelp Insurance Credentialing processes and process improvements
• Provide day-to-day guidance, training, and support to credentialing associates and internal teams
• Identify and problem solve inefficiencies in credentialing and recredentialing processes
• Develop and maintain relationships with other BetterHelp teams
• Track application statuses, credentialing deadlines, and recredentialing timelines
• Maintain accurate provider information in databases and Verifiable
• Liaise with CVO to resolve issues or delays in credentialing process
• Provide regular updates to leadership on key metrics and process improvements

Requirements

• 1+ years of experience in healthcare credentialing, operations, or administrative support in a payer or provider setting
• Strong understanding of NCQA credentialing requirements and best practices
• Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifiable)
• Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines
• Experience in behavioral health or mental health provider credentialing

Benefits

• Remote work with regular in-person bonding experiences
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching
• Opportunity to build impactful solutions in mental health
• Hardware or software to support productivity
• Community of co-workers