Customer Onboarding and Support Specialist (Remote, South Africa)

Hiring a Customer Onboarding & Support Specialist to assist clients with setup, support, and product demos for Gymflow, a SaaS platform in the fitness industry.

Location: Remote (South Africa, Europe)

Salary: R420,000 - R600,000 per year plus R210,000 OTE in sales commissions

Responsibilities

• Help new clients get set up and confident using Gymflow
• Solve support tickets with empathy and clarity
• Create documentation that reduces repeat questions
• Run consultative product demos that close deals

Requirements

• At least 2+ years in SaaS onboarding, support, or customer success
• Excellent written and spoken English—clear, friendly, and professional
• Experience leading screen-share trainings or live product walkthroughs
• Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs
• A process-oriented mindset—you look for ways to document, systemise, and improve
• Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)

Benefits

• OTE R630,000 - R810,000 per annum depending on experience
• Remote work across South Africa or Europe, GMT timezone
• Full-time employee or long-term contractor

Additional Information

• Join a small, focused team with immediate impact.
• Tools used include Notion, Loom, Linear, Stripe, Slack, Google Meet, Featurebase, Claude.
• Success in year one includes leading onboarding, improving product demos, high CSAT scores, and effective knowledge base content.
• Application involves completing an online form, sharing a short Loom video, and providing support content if available.