Customer Operations & Writing Specialist

Clerky is seeking a Customer Operations Writing Specialist to provide thoughtful, empathetic support to customers, helping them navigate startup legal processes. The role requires critical thinking, excellent communication, and a love for helping people, with a focus on providing guidance rather than definitive answers.

Location: Remote

Responsibilities

• Writing thoughtful and empathetic replies to customer emails using Help Scout
• Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
• Working with engineering to debug software issues encountered by customers
• Using software to develop and manage new ways for customers to complete legal paperwork
• Assisting product team by testing new features and bug fixes, and conveying customer feedback
• Spotting trends in customer issues for team awareness

Requirements

• Genuine love for helping people
• High emotional intelligence
• Logical / analytical thinker
• Exceptional written English communication skills, including the ability to write precisely and succinctly
• Extremely detail-oriented
• Comfort with working remotely and independently
• Technologically savvy
• Appreciation for giving and receiving feedback often
• Natural internal motivation to strive for excellence

Benefits

• Top-of-market compensation and benefits
• Flexible schedules
• Educational resources budget
• Supportive remote-first work environment