Customer Service Representative

Customer Service Representative responsible for handling customer inquiries via calls, chat, and email, ensuring customer satisfaction and order accuracy.

Location: United States

Responsibilities

• Answer incoming customer calls, chat, email within company standards
• Answer chat and social media inquiries about order status, stocks, complaints, and general inquiries
• Enter orders and order types accurately and efficiently
• Provide information regarding order management and follow-up
• Maintain customer profiles and databases to ensure satisfaction
• Solve problems within company policies and procedures
• Develop knowledge of company products, policies, and procedures
• Report issues, customer satisfaction requests, and improvement suggestions to leadership
• Meet and exceed individual and company goals

Requirements

• Bachelor’s degree or high school diploma
• Experience in Voice, Email, and Chat; sales experience is a plus
• 2 years of Customer Service Call Center experience or comparable
• Experience in Zendesk and Shopify is a plus
• Ability to work in a team environment
• Strong knowledge of PC/Computer Systems including Windows and Microsoft Office
• Reliable internet connection of 25mbps for work from home