Customer Service Representative – Catalan Speaker (Remote, Braga, Portugal)

A remote Customer Service Representative role for a global travel & tourism brand, requiring fluency in Catalan and English, with a focus on customer satisfaction and team collaboration.

Location: Braga, Portugal

Responsibilities

• Handle inquiries across phone, email, chat, and social media
• Update internal systems with accurate, timely information
• Resolve issues to support satisfaction and long-term engagement
• Maintain professionalism in all customer interactions
• Collaborate with colleagues to achieve team objectives
• Suggest improvements based on recurring challenges

Requirements

• Native/fluent Catalan + fluent English (B2+)
• Previous customer service experience (advantageous)
• Strong communication skills across multiple platforms
• Basic understanding of customer service principles
• Ability to troubleshoot common issues with guidance
• Quick learner, adaptable to new software and technologies
• Effective problem-solving and teamwork skills
• Organized, detail-oriented, able to multitask in fast-paced environments

Benefits

• Competitive salary + performance incentives
• Remote work flexibility
• Professional growth opportunities in the BPO industry
• Collaborative, supportive team environment
• Exclusive travel perks and discounts
• Access to wellbeing and mental health support
• And more employee benefits