Customer Service Representative Cigna Healthcare

The Cigna Group is a global Health Service company seeking dedicated, compassionate, and empathetic Customer Service Representatives for their Medical Proclaim Provider team. The role involves assisting healthcare providers with inquiries related to medical claims, benefits, and other healthcare services, emphasizing excellent customer service and problem-solving skills.

Location: Tennessee, United States

Responsibilities

• Answer inbound calls from health care providers with inquiries regarding medical claims, benefits, appeals, prior authorizations, and medical codes.
• Take inbound calls while toggling through several applications on multiple screens.
• Attend 100% of trainings, and the first 90 days of employment.
• Resolve customer complaints through independent problem-solving skills and one-call resolution.
• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.

Requirements

• High School diploma or equivalent
• 1 year of customer service experience is required
• A dedicated workspace with no distractions is required
• Intermediate proficiency in Microsoft Outlook
• Knowledge of Medical Terminology a PLUS
• Excellent written and oral communication skills