Customer Success Associate - Philippines

Volopay is a Y Combinator-backed fintech start-up that offers a comprehensive platform for corporate cards, bill payments, approvals, expense reimbursements, and accounting automation. The company aims to empower businesses to manage and grow efficiently, with ambitions to expand across Southeast Asia.

Location: Philippines

Salary: $30k-$31k

Responsibilities

• Monitor inbound customer ticket requests and route appropriately.
• Work with Product, Customer Success, and Sales team to ensure top-notch customer experience.
• Understand the entire system and customer scenarios for initial issue analysis.
• Proactively assess and address user needs to enhance client experience.
• Document customer problems, recommendations, and resolutions clearly.
• Assist with up-selling, connecting, and building relationships with new and existing customers.
• Manage multiple issues in a fast-paced environment, prioritizing work accordingly.
• Communicate effectively and demonstrate strong interpersonal skills.

Requirements

• 0-3 years of customer success or account management experience or equivalent industry experience.
• Customer-focused mindset with a desire to proactively help and serve customers.
• High adaptability and ability to work under pressure, flexible to changing schedules.
• Availability to work in regions including Singapore, Australia, Indonesia, and India.
• Love for excel sheets, numbers, and engaging with people.
• Strong teamwork skills and attention to detail.