Customer Success Executive

Customer Success Executive responsible for delivering exceptional service to external customers and supporting internal sales team with administrative tasks.

Location: United States

Responsibilities

• Meet and exceed admin task targets by completing all assigned work within agreed timeframes.
• Prioritise incoming calls (with occasional outbound calls when required).
• Organise and manage your workload to ensure all agreed tasks are completed consistently and on time.
• Escalate enquiries appropriately, and follow up to ensure timely resolution.
• Demonstrate a positive, can-do attitude and act as a role model in behaviour and approach.
• Support other internal departments when required and agreed with the Customer Success Manager.

Requirements

• Passionate about delivering great customer experiences
• Friendly, confident telephone manner
• Excellent verbal and written communication skills
• Strong problem-solver
• Organised, methodical, and proactive
• Collaborative team player

Additional Information

• All your information will be kept confidential according to EEO guidelines.