Customer Success Manager - 12 Months Fixed Term (Maternity Cover)

Join CoachHub as a Customer Success Manager for a 12-month fixed-term role covering parental leave. You will manage an established portfolio, ensuring client retention and relationship health during the period.

Location: Germany

Responsibilities

• Own an established portfolio, own value realisation end to end, keep adoption and value on track, catch and coordinate, run practical reviews, and hand back cleanly.

Requirements

• 3-4+ years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR-tech environment
• A track record of holding retention and keeping accounts healthy
• Strong self-organisation and comfort managing a mixed book across tiers and touch levels without dropping balls
• A practical, data-literate approach
• English fluency (native-level or full business proficiency), with French a strong forte that will set you apart. Italian a plus.

Benefits

• Access to a certified coach, AIMYTM, and stretch opportunities
• Remote-first work with flexible options, Wellbeing Days, a Volunteering Day, and holidays above the legal minimum
• A culture that welcomes change, experimentation, and fresh thinking
• Work that means something, with a mission-driven focus to change lives