Customer Success Manager

Join Rasa's Go-to-market team as a Customer Success Manager to establish strong, scalable customer relationships that drive adoption, retention, and expansion. This is a remote position, but only open to candidates in the USA.

Location: Remote (US)

Responsibilities

• Own a book of business of Rasa's enterprise customers, act as their primary point of contact, ensure customers onboard successfully, and drive business value realization across the customer lifecycle.

Requirements

• Managed a book of business and know how to run QBRs, onboardings, and renewals
• Experience driving upsells and cross-sells, contributing to revenue growth
• Held a technical role in the past or regularly worked in a customer-facing role with technical / IT stakeholders
• Worked with large customers in a SaaS/technology context
• Excellent interpersonal skills and ability to build lasting customer relationships
• Cross-functional partnerships and ability to collaborate with internal and external stakeholders

Benefits

• Flexible hours
• Dedicated remote budget
• Stipend for professional development
• 6 paid education days
• Unlimited PTO
• Paid sick leave
• Paid public holidays
• MacBook and other tech
• Regular remote team events
• Annual company-wide offsite
• Health benefits
• 401(k) contribution with up to 4% match
• Equity options