Customer Success Manager - Great Lakes

PointClickCare is hiring a Customer Success Manager to manage and optimize client relationships, ensuring they derive maximum value from the company's healthcare SaaS solutions. The role focuses on building strong partnerships, delivering customer outcomes, and communicating the company's vision effectively.

Location: United States

Salary: $95k–$106k

Responsibilities

• Manage and provide world-class partnerships to clients.
• Build, grow, and expand client relationships.
• Leverage product and industry knowledge to communicate the company vision.
• Ensure clients are optimizing the use and value of PointClickCare's solutions.

Requirements

• Experience in a Customer Success role managing a book of business in the healthcare SaaS space.
• Strong customer orientation focused on delivering customer outcomes.
• Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
• Proven track record of sustaining and growing relationships and delivering results.
• Excellent communication and presentation skills.
• Good analytical and problem-solving skills.
• Strong leadership ability and collaborative working style.
• Experience using a CRM tool (Salesforce and/or Gainsight).

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition

Additional Information

• Originally posted on Himalayas