Customer Success Manager II - West

The Customer Success Manager role at Tines is focused on driving adoption, expansion, and customer satisfaction for their automation platform, supporting customers from onboarding to renewal, and expanding usage across various functions.

Location: Remote (US, PST or MST)

Salary: $125K OTE

Responsibilities

• Leading onboarding and ensuring customer use cases are met within timelines
• Translating technical customer needs to internal teams and providing feedback for product improvements
• Coordinating onboarding and business reviews to evaluate performance and identify expansion opportunities
• Building account plans and aligning customer needs with use cases to increase platform usage
• Proactively identifying risks and developing mitigation plans
• Identifying issues and providing solutions or process improvements
• Developing and executing renewal plans and communicating value to stakeholders
• Reviewing account dashboards, metrics, and use cases to assess customer health

Requirements

• 3+ years of experience in a technical account management, customer success, or post-sales role at a technology company
• Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT, etc.)
• Experience asking questions to uncover problems and translate technical requirements
• Knowledge of APIs and their functions

Additional Information

• Target annual earnings (salary + commission): $125K OTE