Customer Success Manager - OEM

The role involves managing strategic OEM partnerships in cybersecurity, ensuring successful API integrations, and driving revenue growth through technical onboarding, relationship management, and expansion strategies.

Location: Remote (US)

Responsibilities

• Manage technical discovery and API integration for OEM partners.
• Partner with OEM engineering, product, and developer teams for smooth onboarding.
• Lead business reviews to align on data/API usage and gather feedback.
• Maintain expert knowledge of DomainTools data sets, APIs, and integration patterns.
• Own renewal processes and monitor API usage for expansion opportunities.
• Analyze API performance and lead escalation during service disruptions.
• Collaborate with product and technical teams to advocate for OEM needs and features.

Requirements

• 3+ years in technical Account Management, Customer Success, or Integration Management with OEM or strategic tech partnerships.
• Experience with enterprise cybersecurity platforms, MSSPs, SIEM/SOAR vendors, or F100 tech providers.
• Strong knowledge of REST APIs, JSON/XML, threat intelligence data, developer workflows, DNS/domain data preferred.
• Proven success in managing renewal portfolios and driving expansion in usage-based licensing.
• Ability to communicate technically with developers and architect-level OEM stakeholders.
• Analytical skills for tracking telemetry, platform health, and account risks.
• Willingness to travel for partner sites, summits, and industry events.
• Ability to meet KPIs like retention, expansion, and API growth.

Additional Information

• Originally posted on Himalayas.