Customer Support Associate

EverHealth (GoodTherapy.org) is seeking a self-motivated Customer Support Associate to interact with customers, support product initiatives, and provide feedback for product improvements. The role is ideal for someone passionate about behavioral health and customer service, working in a fast-paced environment.

Location: Remote - Ontario (Canada)

Salary: $22 - $27/hr CAD

Responsibilities

• Respond to all inbound support inquiries via email, phone, and live chat
• Educate customers on how to fully utilize the platform
• Foresee future challenges by assessing the unique needs of each client and their account
• Promote and upsell other product offerings within the GoodTherapy platform
• Assist the Support team with onboardings, support calls, and possibly other short-term projects when needed
• Support the technology team with context and feedback on product improvements and changes

Requirements

• 2+ years of customer service experience, preferably in healthcare or software, or a Bachelor's degree
• Passionate about delivering world-class customer experience in a friendly, patient and professional demeanor
• Excellent verbal and written communication skills; comfortable handling calls, emails and live chats
• Knowledge of Salesforce or other CRMs, MS Office and Google Business Apps
• Remain cool under pressure and handle stressful circumstances
• Extremely strong attention to detail and ability to explain complex concepts simply
• Ability to juggle many technical and administrative tasks with urgency, accuracy, and time-management
• Organized, proactive, communicative, accountable, and a team player with energy, integrity, positivity, and a passion for learning

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust wellness benefits, including an annual wellness stipend
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Registered Retirement Savings Plan (RRSP) with 4% company match
• Continued investment in professional development through Udemy

Additional Information

• The role can be based anywhere in the United States or Canada, with options for in-office, hybrid, or remote work.
• Travel to corporate headquarters in Denver, Colorado, or other office locations around North America may be required.
• Must be eligible to work without sponsorship.