Customer Support (Non-Technical)

Customer support role assisting users with non-technical issues and creating support resources.

Location: Remote

Responsibilities

• Support users across all online channels for non-technical issues such as order-related queries.
• Work with logistics and fulfillment team to resolve order/shipping issues.
• Help users with order modifications, returns, replacements, and repairs.
• Create how-tos, guides, wikis, knowledge base for recurring questions.

Requirements

• Great written communication skills.
• Enjoy talking to users and willing to do so regularly.
• Able to empathize with users and genuinely care about their problems.