Customer Support Representative

A full-time Customer Support Representative role supporting health & wellness practitioners by providing product information, education, and issue resolution. The role involves working remotely, primarily handling customer inquiries, maintaining knowledge bases, creating educational content, and collaborating with product teams.

Location: Remote (Canada)

Salary: $50,000 CAD

Responsibilities

• Respond to support inquiries through support ticket system, phone, Google Meet, and chat.
• Keep knowledge base up-to-date.
• Create short product videos to teach best practices.
• Identify gaps in the product that impact customer success.
• Work with Product and Development teams to resolve issues.
• Identify opportunities for customer training.
• Complete quarterly customer experience projects.

Requirements

• 2+ years of experience in Customer Support or Technical Support for a software product.
• Experience in building and maintaining strong customer relationships.
• Experience working with cross-functional teams like Development, Marketing, and Product.
• Experience with support platforms like Zendesk, Help Scout, Intercom, etc.

Benefits

• Vacation: 11 public holidays, 15 vacation days, and a bonus Friday off every month.

Additional Information

• Work hours are Monday to Friday, 9am to 5pm Eastern.
• Remote work environment based in Toronto, Canada.
• Application process includes written, video, and knowledge base tasks, followed by interviews.