Customer Support Representative

Dario is seeking a Customer Support Representative to handle customer inquiries, maintain records, and provide exceptional support to B2C members, working primarily during night hours in IST.

Location: Remote (India)

Responsibilities

• Respond to member concerns, questions, and technical needs via multichannel communication (phone, email, chat), following regulatory policies and procedures.
• Inform members about Dario products and services, upselling when appropriate.
• Maintain accurate customer records in compliance with regulatory policies and procedures.
• Deliver exceptional customer service in a kind, patient, and culturally sensitive manner.
• Collaborate with global teams across time zones to ensure seamless member experience.
• Other duties as assigned.

Requirements

• Excellent written and verbal English communication skills — additional regional language proficiency (e.g., Spanish) is a plus.
• Excellent telephone etiquette skills.
• Demonstrated effective organizational, time management, and communication skills.
• Ability to learn, analyze, understand, and convey complex information.
• Proficient with technology, web-based applications, and mobile applications.
• Prior Customer Service or Support experience required.
• Experience with Salesforce or other CRM platforms is a plus.

Additional Information

• Candidates should be comfortable working a shift of 8:30 PM – 5:30 AM IST.
• A quiet, private, distraction-free home office environment.
• Reliable high-speed internet with a minimum 10Mbps download speed and 5Mbps upload speed.
• Discipline and autonomy to work from home.
• DarioHealth promotes diversity of thought, culture and background, and is committed to an inclusive and equitable working environment.