Customer Support Specialist

A remote Customer Support Specialist role focused on assisting callers with reservations, transit services, and providing high-quality support in a fast-paced environment.

Location: Remote

Responsibilities

• Guide callers through schedules, service options, reservations, changes, and cancellations
• Manage high volumes of inbound calls professionally and efficiently
• Assist customers with booking, modifying, or cancelling reservations
• Answer questions related to transit services and eligibility
• Provide high-quality care, support, and problem resolution
• De-escalate challenging situations with calmness and professionalism
• Identify and communicate opportunities for service or process improvement
• Collaborate effectively with colleagues and resolve conflict respectfully
• Work independently with strong self-motivation and reliability
• Follow all Standard Operating Procedures (SOPs), policies, and regulatory requirements
• Contribute to a safe, inclusive, and supportive team environment

Requirements

• Deliver a customer-focused experience in a fast-paced call centre environment
• Manage high volumes of inbound calls in a timely and professional manner
• Assist customers with reservations and related inquiries
• Apply soft skills—active listening, empathy, patience
• Maintain confidentiality, privacy, and ethical standards
• De-escalate challenging situations professionally
• Represent the company with courtesy, integrity, and respect
• Work independently with self-motivation and reliability
• Be open to coaching and feedback
• Follow SOPs, policies, and regulations

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance