Customer Support Specialist

Whop is a virtual market that enables users to earn money by starting shops and creating content, delivering $2.5B annually to users worldwide with over 5 million monthly users.

Location: Remote

Salary: $48,000

Responsibilities

• Be the first point of contact for users and creators, managing inquiries via Intercom.
• Troubleshoot and resolve issues with clear, easy-to-follow guidance.
• Work with the team to tackle complex problems and escalate when necessary.
• Keep customer satisfaction high with responsive, effective, and friendly support.
• Jump into team meetings and help us continuously improve our support game.
• Get creative - you have the autonomy to go above and beyond and do whatever you need to do to create the happiest customers on the internet.

Requirements

• You have previous experience in a customer-facing role, either in running your business or in a customer support (or similar) role.
• You are familiar with Whop, either as a buyer or as a seller.
• You are utterly insane at everything you do and have an exceptional work ethic.
• You have strong communication skills and instant response times.
• You have high attention to detail; you care deeply about correctness.
• You are low-ego, non-performative, and process-driven.
• You love getting creative and doing anything it takes to solve a hard problem.
• You are scrappy and have a bias for action: no task too small, no idea too big.