Customer Support Specialist, French and English Speaking

Customer Care & Success team at GoTo helps people get the most out of technology using innovative, AI-driven tools and automation. The role involves providing support to customers, enhancing customer experience, and working collaboratively to solve problems.

Location: Remote (Hungary)

Responsibilities

• Responding to customer inquiries related to products by handling inbound calls, callback requests, and email messages in French and English.
• Initiating test scenarios or remote sessions with customers as needed.
• Taking ownership of user problems and being proactive in resolving issues.
• Documenting customer inquiries and issues in Salesforce.
• Gathering information from customers and systems to investigate issues with the help of next-level support.
• Working independently and collaboratively with other teams to solve complex problems and improve customer experience.

Requirements

• Excellent communication skills in both written and verbal French and English.
• Previous experience in customer-facing IT support, assisting with configuring/troubleshooting software and hardware.
• Strong troubleshooting and analytical skills, with the ability to prioritize tasks and learn new technologies.
• Great team player, able to share best practices, support change, and manage time effectively.
• Ambitious with a desire to grow and build a career in IT, customer service, or a technology-based field.

Benefits

• Comprehensive health benefits.
• Generous paid time off, including holidays, volunteer days, self-care days, and no-meeting days.
• Tuition reimbursement and access to learning and development programs.
• Thrive Global Wellness Program, Employee Assistance Program, wellness app, and coaching.
• Employee-led communities and programs, including ERGs, GoTo Gives, and charitable matching.

Additional Information

• The company values creating an inclusive environment where everyone feels welcome, respected, and able to contribute.
• Benefits may vary by country in line with local regulations.
• The company supports work-life balance and fosters a culture of belonging.
• The company encourages growth, innovation, and customer obsession.