Design Operations Manager

Abridge is a healthcare technology company that uses AI to improve clinical documentation and healthcare conversations. They are a growing team of MDs, AI scientists, engineers, and creatives with offices in San Francisco, New York, and Pittsburgh.

Location: San Francisco, CA (HQ)

Salary: $174K - $217K

Responsibilities

• Coordinate and land a blank slate product re-design of Abridge
• Partner with design leadership to identify and implement programs, processes, and tools that help the team operate more effectively
• Lead operational planning and execution for key initiatives—team-wide rituals, hiring coordination, onboarding, resource allocation, and internal communications.
• Build and maintain scalable systems that support team growth, execution excellence, and strong collaboration across research, engineering, and product.
• Oversee asset management practices across the design org, ensuring shared libraries, templates, and systems are version-controlled, accessible, and consistently used.
• Manage external vendors and contractors—handling onboarding, scoping, resourcing, contract workflows, and performance tracking to extend the team's capacity with quality and accountability.
• Partner with Product and Engineering Operations to align OKRs, roadmaps, and delivery milestones.
• Drive intake, prioritization, and resource planning for design work in a fast-moving, highly collaborative product environment.
• Bring clarity to ownership, roles, and execution timelines—ensuring the right people are in the loop at the right time.
• Facilitate retrospectives, team health check-ins, and continuous improvement efforts to help the team operate at its best.
• Roll up your sleeves where needed—whether standing up a new system, running a sprint planning session, onboarding a vendor, or troubleshooting a tool.

Requirements

• 8+ years of experience in design operations within high-growth technology environments.
• A track record of building and scaling 0-to-1 operational systems across multidisciplinary teams—balancing long-term vision with hands-on execution.
• A nuanced orientation toward process: you know when to advocate for it, when to hold it loosely, and what it can and can't solve.
• Deep familiarity with the design and product development lifecycle—from early research and concepting through delivery and iteration.
• Experience managing shared design tools, assets, and libraries to support consistency and efficiency at scale.
• Vendor and contractor management experience, with a focus on enabling seamless collaboration and high-quality outcomes.
• High organizational rigor paired with a bias for action—you're comfortable getting in the weeds to move things forward.
• Strong communication and collaboration skills, with experience working across senior leadership, technical partners, and designers of all levels.
• The ability to thrive in fast-paced environments and solve problems in real time to help teams keep moving.

Benefits

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
• Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
• Paid Parental Leave: Generous paid parental leave for all full-time employees.
• Family Forming Benefits: Resources and financial support to help you build your family.
• 401(k) Matching: Contribution matching to help invest in your future.
• Personal Device Allowance: Tax free funds for personal device usage.
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
• Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
• Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
• Compensation and Equity: Competitive compensation and equity grants for full time employees.

Additional Information

• The role is based in San Francisco with relocation assistance.
• The company is committed to diversity and inclusion, providing accommodations during the interview process.
• The salary range is $174K - $217K.