Director, Data Science

Seeking a Director of Data Science for Operations to lead data science and applied AI across operational and post-sales product domains, partnering with leadership to turn complex data into impactful systems and decisions. This leadership role involves setting technical direction, building a team, and owning outcomes with significant scope for innovation.

Location: Remote (US)

Salary: $246,500–$395,600 USD/yr

Responsibilities

• Own the data science and applied AI roadmap for operations, including agentic systems, forecasting, lead scoring, voice of the customer aggregation, and decision-support.
• Own the data science and AI behind post-sales product experiences, including support agent, onboarding intelligence, and customer success automation.
• Lead, hire, and develop a data science team, setting standards for technical rigor, evaluation, and quality.
• Partner with operations, finance, and product leadership to identify problems and translate them into AI capabilities.
• Drive the full lifecycle from problem definition through deployment and monitoring.
• Establish metrics and evaluation frameworks linking work to operational, financial, and customer outcomes.
• Collaborate with data engineering, ML engineering, platform, and product teams on infrastructure and tooling.
• Communicate findings and recommendations to executive stakeholders.
• Champion an AI/agent-first approach within the team.

Requirements

• 8+ years in data science or applied AI/ML, with 5+ years leading and growing teams.
• Proven track record deploying impactful systems for operational and customer-facing AI.
• Strong foundation in statistics and ML, with expertise in modern AI including LLMs, agentic systems, orchestration, retrieval, and evaluation practices.
• Experience building or owning production AI systems—agents, conversational systems, autonomous workflows.
• Fluency in SQL and Python; familiarity with modern data and AI stacks.

Benefits

• Flextime, recognition, and support for autonomous work.
• Holistic health and wellness benefits including medical, dental, vision, FSA, HSA, 401k match, telehealth.
• Support for all stages of life including parental leave, fertility services, surrogacy, adoption reimbursement, maternity support, pet insurance, legal advisory, financial planning.

Additional Information

• Encouragement for diverse applicants and emphasis on non-discrimination.
• Compensation ranges vary by location, with detailed estimates provided for US candidates.
• Total compensation includes base salary, bonus, equity, and benefits.