Director Global Account Management

Loadsmart is a growth-stage logistics technology company valued at over $1 billion, using innovative technology to reinvent freight logistics. They are seeking a strategic Director of Global Account Management to lead their account management team and manage key enterprise clients worldwide.

Location: Chicago IL or remote, depending on location

Salary: $170,000 - $200,000 a year

Responsibilities

• Lead, mentor, and develop a team of regional and senior account managers across multiple geographies, fostering a culture of accountability, customer obsession, and continuous growth.
• Own the global account management strategy, including retention targets, net revenue retention (NRR), upsell/cross-sell playbooks, rules of engagement with Sales and executive relationship programs.
• Serve as an executive sponsor for a defined set of strategic global accounts, building deep C-suite and VP-level relationships in partnership with Sales.
• Partner closely with Sales, Product, and Marketing to ensure a seamless customer journey from initial sale through renewal and expansion.
• Develop and implement scalable processes, tools, and frameworks that improve account health, increase customer lifetime value, and reduce churn.
• Analyze account performance data and market trends to inform strategy, identify risks early, and surface growth opportunities.
• Collaborate with regional leaders to ensure consistent execution of account management practices across diverse global markets and customer segments.
• Represent the voice of the customer internally, advocating for product improvements and service enhancements based on client feedback.
• Build and present regular business reviews (QBRs/EBRs) at the executive level, both internally and with key client stakeholders.
• Drive forecasting accuracy and pipeline visibility for renewal and expansion revenue.

Requirements

• 8+ years of experience in account management, customer success, or enterprise sales, with at least 4 years in a leadership role managing global or multi-regional teams.
• Proven track record of meeting or exceeding NRR, retention, and expansion targets in a fast-moving startup environment.
• Strong executive presence with demonstrated ability to build and sustain C-suite relationships.
• Experience working with large, complex enterprise accounts across multiple industries and geographies.
• Excellent cross-functional collaboration skills, comfortable influencing without authority across Sales, Product, Marketing and Operations.
• Data-driven mindset with proficiency in CRM platforms (Salesforce preferred) and experience using analytics to drive decisions.
• Outstanding communication, negotiation, and presentation skills.
• Ability to travel internationally as required (up to 20%).
• Experience in logistics or global supply chain is a strong plus.

Benefits

• Competitive base salaries - we believe in rewarding top talent
• Extremely competitive Equity package - become a shareholder in our company!
• Loadie Time Off - PTO and sick days without a limit
• Comprehensive Medical, Dental, and Vision insurance plans
• 401k Match

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis. Loadsmart will not sponsor applicants for work visas.
• It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s).