Director of Human Resources & People Operations

Mission Telecom is seeking an experienced fractional Director of Human Resources & People Operations to strengthen HR practices, organizational culture, and HR infrastructure during a period of growth. The role involves strategic advising and hands-on implementation to support employee success, compliance, and organizational effectiveness.

Location: Remote

Salary: $72-$91/hour ($74,880 - $141,960 annually)

Responsibilities

• Develop, implement, and maintain HR policies, procedures, and best practices
• Ensure compliance with applicable federal, state, and employment regulations
• Advise leadership on HR-related risks, opportunities, and organizational needs
• Support workforce planning and organizational design initiatives
• Partner with leadership to create practical, people-centered policies that support consistency and accountability
• Oversee day-to-day HR operations including onboarding, offboarding, employee changes, and documentation
• Manage HR processes and reporting through ADP Workforce Now
• Maintain personnel records and employment documentation
• Support benefits administration, leave tracking, and related employee programs
• Ensure data integrity and reporting accuracy across HR systems
• Serve as a trusted advisor to employees and managers
• Partner with leaders to navigate employee relations matters fairly, consistently, and with sound judgment
• Foster a positive, inclusive, and mission-aligned employee experience
• Support communication, engagement, and retention initiatives
• Promote a culture of accountability, collaboration, continuous learning, and belonging
• Provide coaching and guidance to supervisors and people leaders
• Support performance management processes and goal-setting practices
• Assist leaders in building strong teams and addressing performance concerns constructively
• Identify opportunities for leadership development and manager training
• Support compensation benchmarking, pay equity reviews, and development of compensation philosophy and practices
• Assist leadership with workforce planning and staffing decisions
• Develop HR metrics, dashboards, and workforce reporting
• Monitor trends related to retention, engagement, performance, and employee development
• Coordinate required training programs and compliance-related education
• Track training completion and documentation
• Identify opportunities to improve employee and manager development
• Support initiatives that strengthen organizational effectiveness and employee growth
• Demonstrated knowledge of federal, state, and multi-state employment laws and regulations, including wage and hour requirements, leave administration, accommodations, anti-discrimination laws, I-9 compliance, pay transparency requirements, and employment-related reporting obligations.

Requirements

• Bachelor’s degree required
• Minimum 12 years of progressive HR leadership experience
• SHRM certification (SHRM-SCP or SHRM-CP) required
• Experience serving as sole or senior HR leader in a nonprofit or multi-program environment
• Strong employment law compliance background
• Direct experience with ADP Workforce Now or similar systems
• Demonstrated experience creating executive-level HR metrics and dashboards
• Proven ability to build structure in organizations lacking formalized HR systems

Benefits

• Flexible schedule (20–30 hours per week)
• Remote work environment
• Opportunity to shape the future of a growing mission-driven organization
• Impact on employee experience, organizational effectiveness, and long-term growth

Additional Information

• This is a build-stage role focused on strengthening HR systems and supporting organizational growth.
• The role requires a strategic thinker with hands-on execution skills, strong compliance knowledge, and leadership coaching abilities.
• Applicants must have work authorization in the United States without requiring future visa sponsorship.