Director Of Operations

Happily is a company that designs and produces events, experiential campaigns, and community programs for world-positive organizations, using a global network of creative and production talent. The role of Director of Operations is a leadership position responsible for translating company priorities into plans, aligning teams, managing systems, and ensuring progress.

Salary: $50k–$80k

Responsibilities

• Own the operating rhythm that keeps Happily focused, accountable and moving against company priorities.
• Translate leadership priorities into clear owners, timelines and weekly next steps.
• Maintain the company operating roadmap across sales, product, client services, growth and internal systems.
• Track progress against goals and flag what is stuck, late, blocked, or no longer relevant.
• Support the sales team by tracking pipeline performance, proposal activity, conversion rates, deal size, timing, and bottlenecks.
• Help translate qualified opportunities into clear scopes, timelines, staffing plans, and budget assumptions.
• Pressure-test whether proposed scopes are operationally realistic, properly resourced, and aligned with company priorities.
• Run weekly goal reviews, leadership check-ins, and internal operating meetings.
• Identify operational risks and create practical systems to improve accountability, follow through and decision making.
• Coordinate legal and compliance workflows related to contracts, disputes, equity administration, and business operations.
• Build and improve the internal systems, dashboards, and tools that make the company easier to run and scale.
• Own company dashboards across sales, revenue, marketplace performance, delivery, product usage and team goals.
• Build and maintain KPI reporting in Happily, Hubspot, Google, and other internal systems.
• Partners with product, engineering, and growth teams to connect product priorities to revenue, customer needs and operational efficiency.
• Translate business needs into product requirements, workflows, and implementation plans.
• Support rollout plans for new features, internal tools, client-facing systems and operational improvements.
• Create and maintain SOPs, templates, planning tools, and internal handoff documents for recurring workflows.
• Leverage AI tools and no-code platforms to enhance company-wide productivity.
• Ensure key systems have clear owners, clean data, and useful reporting.
• Develop, document, and refine internal and client service delivery systems to improve consistency, scalability, and efficiency.
• Help the CEO translate company strategy into clear reporting, planning materials, and leadership-level decisions.
• Monitor company performance against key metrics and recommend adjustments as needed.
• Prepare internal leadership updates, stakeholder reports, and quarterly planning materials.
• Maintain a clear view of active initiatives, product priorities, sales priorities, and operational tradeoffs.
• Support quarterly and annual planning by identifying risks, resources gaps and decisions needed from leadership.
• Track competitor, market, and customer insights to inform planning, positioning, product priorities, and operational decisions.
• Own the administrative and process side of people operations so recruiting, onboarding, offboarding, reviews, and team issues do not fall back on the CEO.
• Manage recruiting workflows, job postings, candidate tracking, interviews and hiring logistics.
• Support offer letters, onboarding plans, contractor agreements, offboarding checklists, and employee records.
• Oversee performance review cycles, compensation updates, bonuses, and role changes.

Requirements

• 7+ years of experience in operations, business operations, project management, consulting, chief of staff, product operations, or a related role.
• Experience working directly with a CEO, founder, or executive team.
• Proven ability to translate strategic priorities into clear plans, owners, timelines, and measurable goals.
• Strong experience managing cross-functional projects across multiple teams.
• Experience building dashboards, KPI reports, and operating systems.
• Experience working with product, engineering, sales, growth, finance, and client delivery teams to align priorities and execute cross-functional roadmaps.
• Experience with product operations, roadmap management, SOPs, or internal knowledge systems.
• Strong technical aptitude and ability to learn new tools quickly.
• Experience with tools such as HubSpot, Google Workspace, Figma, Airtable, Notion, Slack, QuickBooks, AI tools, or no-code platforms.
• Excellent written communication and documentation skills.
• High judgment, discretion, and emotional intelligence when handling sensitive team or business issues.
• Ability to operate independently in a remote, fast-moving, globally distributed company.