Director, People Operations

Miva is seeking a strategic and hands-on Director of People Operations to lead the full HR function in a fully remote, distributed workforce of approximately 100 employees. The role involves partnering with executive leadership to design and implement people programs that enhance culture, performance, and employee experience.

Location: Remote (US)

Salary: $135k - $150k annually

Responsibilities

• Serve as a trusted advisor to the CEO, President, and executive team on workforce planning, organizational design, leadership development, and talent strategy.
• Steward and evolve Miva’s culture; lead programs that reinforce engagement, belonging, and the overall employee experience in a fully remote, geographically distributed workforce.
• Own total rewards strategy, including compensation philosophy, market benchmarking, benefits design, and 401(k) plan oversight.
• Oversee full-cycle recruiting strategy for all positions across the organization.
• Lead diversity, equity, and inclusion strategy and related programs.
• Define and report on key people metrics (headcount, retention, engagement, time-to-hire, compensation positioning, etc.); deliver data-driven recommendations to leadership.
• Use HR systems and tools (HRIS, ATS, performance, payroll, benefits) to ensure programs run efficiently.
• Identify, evaluate, and implement opportunities to leverage AI and emerging technologies to optimize HR workflows, improve efficiencies, and elevate the quality of people programs and deliverables.
• Lead organizational change management initiatives, including reorganizations, role transitions, and growth planning.
• Manage the HR budget and external vendor relationships, including benefits brokers, payroll providers, employment counsel, and recruiting partners.
• Anticipate emerging people risks and opportunities, and proactively recommend and implement solutions.

Requirements

• Bachelor’s degree in HR, Business, or similar; 10+ years of HR experience, including 3+ years in a leadership role.
• Demonstrated track record operating as both a strategic business partner and a hands-on practitioner; comfortable being the sole HR resource for the company.
• Experience directing and managing the work of external consultants or contract resources (recruiters, brokers, counsel, vendors).
• Experience supporting a company of similar size (approximately 50–150 employees), ideally in technology, software, SaaS, or e-commerce.
• Deep expertise across the full HR function: talent acquisition, total rewards, employee relations, performance management, learning and development, compliance, and culture.
• Solid working knowledge of federal and state employment laws; multi-state compliance experience required, including familiarity with state-specific wage and hour, leave, and tax requirements for a distributed workforce.
• Proven success building culture, engagement, and connection within a fully remote or hybrid workforce distributed across multiple states.
• Proficient with HRIS, ATS, and payroll platforms (we currently use Trinet and JazzHR).
• Hands-on experience using AI tools to streamline HR work and improve the quality of deliverables; comfortable identifying new use cases and continuously refining workflows to drive efficiency.
• Highly proficient in Microsoft Office Suite, with solid analytical and reporting capabilities.
• Excellent judgment, discretion, and the ability to handle highly confidential and sensitive information.
• Superior interpersonal and communication skills; able to build trust and credibility with all levels of the organization, from individual contributors to executives.
• Advanced problem-solving, decision-making, negotiating, and influencing skills.
• Highly organized self-starter with the ability to manage competing priorities and move fluidly between strategic and tactical work.
• Enthusiastic, creative, resourceful, and a true team player who thrives in a fast-paced, dynamic environment.

Benefits

• Remote company - work from anywhere
• Unlimited PTO
• Maternity/Paternity leave
• Medical/Dental/Vision/FSA/Life
• 401k with company match; vested immediately
• Flexible work schedule
• Inspiring & collaborative peers
• Work within a company that has been recognized multiple times as a top employer, most notably being named one of the “Best Places to Work in San Diego” by the San Diego Business Journal!