DMV Operations Specialist

The DMV Operations Specialist at eBay is responsible for managing title and registration processes across multiple states, ensuring compliance, overseeing workflows, and maintaining SOPs. The role involves collaboration with internal and external stakeholders, quality reviews, and adherence to confidentiality policies.

Location: Remote (US)

Salary: $40,000 - $78,000

Responsibilities

• Having 50 state DMV knowledge related to title and registration processing adhering to multi-state compliance
• Oversee workflows appropriately including but not limited to assigning tasks to processors adhering to business SLA’s and performing quality reviews
• Partner with internal and external customers to create efficiencies leading to increased production or reducing operating costs
• Full understanding of all operations processes and being able to complete tasks as required
• Maintaining and influencing Standard Operating Procedures (SOPs) to ensure consistency and effectiveness
• Upholding the company's non-disclosure and confidentiality policies and agreements
• Other duties as assigned

Requirements

• Bachelor’s degree or equivalent required
• 1+ years experience with DMV operations within the automotive industry
• Proficient with or the ability to quickly learn an array of computer software
• Effective communication skills via any means with individuals of any level internally and externally
• Exceptional customer service skills
• Team player and listener
• Strong consultative skills
• Excellent analytical and problem-solving skills
• Outstanding organizational and leadership skills
• Ability to efficiently work from a home office environment
• Knowledge of automobile terminology and purchase and sale documentation

Benefits

• Base pay range of $40,000 - $78,000
• Target bonus and restricted stock units (as applicable)
• Full range of medical, financial, and/or other benefits including 401(k) and paid time off benefits such as PTO and parental leave