Email Support Representative

Join the User Operations team at Asana as a support specialist, helping customers with product questions, feature requests, and bug reports, while becoming a product expert and advocate for customer needs.

Location: United States

Responsibilities

• Become a product expert in Asana
• Help customers with questions, feature requests, bug reports, and educate them about best practices for using Asana with a team
• Bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements
• Technical and pragmatic focus on customer support
• Be a liaison between the product team and our customers

Requirements

• 3-4+ years of experience in customer support, ideally in SaaS or consumer tech
• Natural troubleshooting skills and strong technical aptitude
• Excellent written and verbal communication skills in English
• Genuine passion for making customers feel happy and understood
• Tenacious work ethic and relentless attention to detail
• Deep sense of empathy for technology users
• Customer support/service experience
• Proficiency with Asana and Zendesk a plus

Additional Information

• Originally posted on Himalayas