Engineer

The role involves supporting network infrastructure, security, and operations within a healthcare-focused organization committed to health equity. The engineer will work with cloud, virtual, and physical networks, utilizing AI tools for modern IT operations.

Location: Remote (US)

Salary: $83k–$124k

Responsibilities

• Plans, directs, maintains, and coordinates network installation, maintenance, and operations.
• Work and build trust across cultural differences.
• Develops and adheres to network security and compliance efforts.
• Acts as an escalation point for troubleshooting and problem-solving.
• Develops, posts, and reports on service health (KPIs) and focuses on continuous improvement.
• Works with affiliates and external customers to provide network services and support.
• Creates and maintains network service standards and protocols.
• Ensures project delivery on schedule and standards.
• Participates in budgeting, cost savings, and procurement activities.
• Maintains professional knowledge through workshops, publications, and networking.
• Participates in professional societies.
• Contributes to team efforts.
• Uses AI-enabled tools for troubleshooting, incident analysis, log review, root cause analysis, documentation, and service improvement.
• Applies AI-assisted analysis to accelerate problem resolution and validate findings.
• Identifies opportunities for automation and workflow improvements.
• Supports responsible AI usage following security, privacy, and compliance standards.
• Partners with security, service desk, vendors, and IT teams for AI workflow evaluation.
• Maintains awareness of emerging AI, automation, cloud, and observability capabilities.
• Creates and improves technical documentation and knowledge base articles.
• Upholds organizational values, promotes efficiency, equity, and service excellence.
• Ensures compliance with policies and regulations.
• Provides feedback and accountability.
• Demonstrates commitment to health equity, racial equity, and addressing structural racism.
• Delivers high-quality results with sound judgment and data-driven decisions.
• Prioritizes customer needs and stakeholder service.
• Other duties as assigned.

Requirements

• Bachelor’s degree in IT, Engineering, Computer Science, or related field or equivalent experience.
• Ability to work well with diverse teams and build trust.
• Flexibility in communication across cultural environments.
• Experience interacting with vendors for integrated solutions.
• Availability to work days, evenings, and weekends for support.
• Excellent communication skills.
• Experience in multi-state/multi-affiliate environments.
• Ability to respond to urgent situations outside standard hours.
• Teamwork and confidentiality.
• Incident, task, and change management in ITSM.
• Strong understanding of cloud, virtual, and physical network infrastructure and hardware.
• Ability to implement, administer, and troubleshoot network devices.
• Create accurate network diagrams and documentation.
• Provide detailed hardware/software information.
• Network security experience in various environments.
• Experience managing VPNs.
• Experience creating and testing message structures and connections.
• Knowledge of network protocols.
• Support and maintenance experience.
• Dedication to organizational mission and values.
• Interpersonal skills for stakeholder relationships.
• Leadership, time management, problem-solving skills.
• Ability to work independently and discretely.
• Willingness to travel as needed.
• Ability to validate AI recommendations against sources.
• Understanding of responsible AI use.
• Identify AI use cases for incident management and support.
• Write effective troubleshooting prompts.

Additional Information

• This job description is not exhaustive and may be amended.
• The employer is an equal opportunity employer committed to inclusion and diversity.
• Encourages applications from all racial, ethnic, and LGBTQIA+ groups.