Enterprise Customer Success Manager

Tavily is building the search engine for AI agents, connecting LLMs to high-quality web content to power real-time reasoning and AI systems. They work with innovative teams across startups and enterprises to enhance AI-powered tools and workflows.

Location: Remote (US)

Salary: $195k–$230k OTE

Responsibilities

• Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
• Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
• Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
• Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
• Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
• Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
• Shape the future of the post-sale experience at Tavily

Requirements

• 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
• Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
• Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
• Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
• Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
• Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy
• Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus

Benefits

• Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) plan: Up to 4% company match with immediate vesting.
• Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote work reimbursement: Up to $85/month for mobile and internet.
• Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

Additional Information

• We offer competitive salaries, ranging from 195k - 230k OTE (On Target Earnings) based on your experience.
• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.
• We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!