Facilities Manager - Scalable FM

The Facility Manager at JLL is responsible for managing facilities services, liaising with clients, contractors, and internal teams to ensure high-quality service delivery. The role involves coordinating maintenance, managing performance, and fostering strong customer relationships, primarily in a virtual setting within Canada.

Location: Remote – Toronto, ON

Salary: $90,000.00 – $110,000.00 USD per year

Responsibilities

• Act as the single point of contact for daily FM services across single or multiple sites, coordinating delivery of maintenance and repair services for assigned Customer facilities
• Matrix-manage technical, administrative, and delivery staff with overall responsibility for performance of all resources deployed within FM scope
• Collaborate with provider management to define scope and coordinate supplier walk-throughs for new opportunities
• Monitor SLAs across all assigned facilities to identify potential challenges or necessary corrective actions, applying industry best practices
• Manage corrective and reactive work orders from initiation to completion, maintaining communication with Customer landlords, managed contracts, contractors, and site personnel
• Develop strong Customer relationships with key representatives, supporting facility management goals and objectives through effective communication and SLA reporting
• Track hours and obtain approval for Not-To-Exceed (NTE) work, providing oversight of Customer invoices to ensure proper management and approval
• Conduct quarterly account reviews and seek continuous improvement in processes, systems, and overall customer satisfaction
• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations with minimal disruption to client environment
• Compile and analyze estimates to ensure accuracy and cost effectiveness for all bids, establishing extra revenue goals to meet budget targets
• Participate in after-hours call rotation for dispatching and following up on emergencies

Requirements

• Minimum 5 years of facilities or property management experience in corporate environment, third party service provider, or consulting capacity
• Solid knowledge of building mechanical and electrical systems (MEP)
• Strong financial management and budgeting skills with ability to assist with budgetary requests, analysis, and reporting
• Experience using CMMS systems and reporting tools
• Proficient in MS Office with strong written, verbal, and interpersonal communication skills
• Demonstrated intermediate to advanced written communication skills (spelling, grammar, punctuation)
• Knowledge of customer service principles and practices with strong customer focus
• Ability to work independently with minimal supervision and prioritize multiple projects efficiently
• Proven ability to manage through stressful situations and maintain composure under pressure

Additional Information

• Estimated compensation for this position: $90,000.00 – $110,000.00 USD per year
• This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.