Fire Dispatcher

Join GetixHealth as a Patient Scheduler and become a key part of the Patient Support Center team, helping patients with appointment scheduling, insurance verification, and care preparation in a remote healthcare environment.

Location: Remote (US)

Salary: $18–$20 per hour

Responsibilities

• Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence
• Collect, verify, and communicate benefit details of patient insurance policies during scheduling
• Educate patients on the insurance verification process and estimated patient responsibility prior to their visit
• Confirm patient appointments and provide appointment details, location information, and special instructions
• Create and maintain patient records including demographic information and required paperwork
• Contact referring provider offices to obtain necessary records and visit preparation details
• Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively
• Respond to patient inquiries professionally and in a timely manner via phone and written communication
• Collaborate with internal teams and third-party systems to support coordinated patient care
• Assist insurance verification associates when needed
• Maintain HIPAA compliance and confidentiality at all times
• Other duties as assigned

Requirements

• High school diploma or GED required
• 2+ years of customer service, appointment scheduling, or healthcare experience required
• 1+ years of EHR system experience (athenaOne preferred)
• 1+ years of remote work experience preferred, especially in high-volume inbound and outbound call environments
• Strong verbal and written communication skills
• Excellent problem-solving and conflict resolution skills
• Proficiency in Google Suite, Microsoft Office, and other computer systems
• Strong customer service mindset with compassion and professionalism
• Ability to maintain confidentiality and comply with HIPAA regulations

Benefits

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans
• Life & Disability Coverage: Company-paid Basic Life and AD&D insurance, disability coverage, voluntary benefits
• 401(k) Retirement Plan with company match
• Paid Time Off from first day of employment
• Flexible benefit options

Additional Information

• Remote position requiring high-speed internet and a secure HIPAA-compliant workspace
• Prolonged sitting and regular computer use required
• Occasional overtime may be required based on workload and business demands