Freelance Social Media Community Manager

MB Social is seeking an experienced Community Manager to manage and grow social media communities for top beauty brands in a remote, fast-paced environment. The role involves engaging with audiences, creating content, and supporting brand growth across multiple platforms.

Location: Remote (must work US hours)

Responsibilities

• Manage and grow online communities across social platforms including Instagram, TikTok, Facebook, X, and LinkedIn.
• Manage and respond to messages, comments, mentions, tagged photos, hashtags, and influencer content daily.
• Respond to questions, escalate concerns, provide recommendations, and collaborate with brand teams.
• Utilize client tools/preferred platforms (Sprout Social, Sprinklr, Meltwater, Dash Hudson, etc.).
• Create and update FAQ documents as needed.
• Monitor, respond to, and track influencer inbound inquiries.
• Support Account Directors with social content calendar management, scheduling, posting, and ensuring content goes live daily.
• Add data, insights, and recommendations for monthly reporting.
• Stay up-to-date with social trends, topics, and emerging platforms.

Requirements

• 1+ years of community management experience at an agency or with high-volume brand(s), specifically in organic social media (beauty, luxury, fashion, wellness).
• Experience building engaged brand communities on social media.
• Experience with community management tools (Sprinklr, Sprout Social, Dash Social, etc.).
• Deep understanding of social platforms (Instagram, TikTok, Facebook, etc.).
• Excellent communication (written, oral, interpersonal) and grammar skills.
• Creative writer with the ability to embody a brand’s tone of voice.
• Strong attention to detail, critical thinker, and problem-solver.
• Customer Service experience is a plus.

Additional Information

• Reports to: Director of Community Management.
• Performance is measured by client and team lead feedback, scope adherence, response rates, accuracy of tone of voice, timely customer service responses, influencer inbound tracking, and up-to-date documentation.
• Content scheduling 1-2 weeks in advance, error-free content, timely monthly recaps, and accurate time tracking are expected.