Front Desk Receptionist & Patient Communication Coordinator (Virtual Assistant)

Our client is seeking a highly organized, professional, and patient-focused Virtual Assistant – Front Desk Receptionist & Patient Communication Coordinator to support a growing concierge wellness and aesthetic practice specializing in personalized healthcare, hormone optimization, integrative wellness, and aesthetic treatments. The role involves creating a seamless and welcoming patient experience remotely, assisting with scheduling, communication, follow-ups, and administrative tasks.

Location: Remote

Salary: $5–$6 per hour (depending on experience)

Responsibilities

• Answer inbound patient calls and inquiries regarding wellness and aesthetic services such as Hormone Replacement Therapy (HRT), Botox, Fillers, Integrative wellness treatments, Preventative and personalized healthcare services.
• Manage appointment scheduling, rescheduling, confirmations, and calendar coordination.
• Conduct patient follow-up calls after procedures and treatments.
• Perform patient retention and 4-week follow-up calls.
• Send Google review outreach messages and manage review links.
• Manage patient messaging and communication.
• Assist with calendar and email management.
• Provide billing and insurance verification support.
• Maintain professionalism, confidentiality, and excellent patient care standards.
• Support daily front desk and administrative operations remotely.

Requirements

• Medical education or degree: Not required.
• Previous experience as a Virtual Assistant: Preferred but not required.
• Medical license (doctor, nurse, PT, etc.): Not required.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.