Full Stack AI Engineer

Bask is a rapidly growing telehealth platform focused on empowering entrepreneurs and businesses to launch DTC telemedicine companies with a comprehensive, easy-to-use platform. The company values speed, data-driven decisions, bold ideas, customer obsession, and ownership.

Location: Remote

Responsibilities

• Building logic based questionnaires (asynchronous visits) through the Bask software.
• Helping customers launch and upsell medications from start to finish.
• Triaging Bask software and order related questions and issues for accounts.
• Build strong relationships with customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
• Partner with customer stakeholders to develop custom engagement initiatives.
• Manage all current customer data.
• Analyze customer engagement metrics and communicate value, trends, and opportunities.
• Deliver program demos, provide technical answers, and recommend ways to optimize platform use.
• Work in a fast-paced startup environment.
• Treat no task as too small or too tall.

Requirements

• 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience in e-commerce.
• Experience with large- to enterprise-sized customer book of business.
• Creative problem solver with a determination to succeed.
• Independent and motivated, with the wisdom to seek help where needed.
• An entrepreneur.
• Highly articulate, effective in speaking and writing.
• Highly organized, able to juggle multiple projects in a fast-paced environment.
• Comfortable collaborating with different teams (product, sales, marketing).