German-Speaking Travel Customer Service Representative in Greece

A German-speaking Travel Customer Service Agent supporting travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.

Location: Athens, remotely

Responsibilities

• Handle incoming customer and partner queries via phone, email, and chat in both German and English
• Assist with reservations, cancellations, modifications, and general travel-related issues
• Provide guidance on platform tools, policies, and procedures
• Log all interactions in the CRM system, ensuring accuracy and follow-up
• Identify issues, resolve them quickly, and escalate when necessary
• Maintain professionalism and empathy, particularly in stressful situations
• Consistently meet service quality and customer satisfaction goals

Requirements

• Fluency in German and English (verbal and written)
• Strong computer and multitasking skills
• Excellent problem-solving and communication abilities

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation