Global Account Director

Acquia is seeking a Major Account Manager to manage and grow existing federal government accounts, focusing on renewals, upselling, and customer satisfaction within a leading open source technology company.

Location: Remote (US)

Salary: $100,000–$115,000/yr

Responsibilities

• Exceed quarterly renewal, cross-sell and upsell goals.
• Expand and maintain solid relationships with customers and ownership of customers’ success with Acquia platform services.
• Guide customers through onboarding of products and services.
• Maintain control of account direction and strategy.
• Build relationships with strategic leadership level customer contacts.
• Identify new opportunities and work to drive them to a close.
• Coordinate with business users and procurement to ensure timely renewals.
• Update and maintain Sales database as appropriate.
• Proactively drive accounts with minimal oversight.
• Strong collaboration with internal teams.
• Generate trusted relationships with customers.
• Manage multiple systems and administration at once.
• Keep up to date with Acquia’s Federal go to market and security posture.

Requirements

• 7+ years working in a sales / account management role for a technology company, Federal/S&L government required.
• Strong leadership, teamwork, communication & cross-group collaboration skills.
• Proven track record of sustaining & growing complex relationships within the Federal Government including closing the renewal and assisting with up sell / cross sell opportunities.
• Prior experience managing procurement life-cycle with the government.
• Has owned & exceeded a renewals quota.
• Has owned & exceeded an ACV Upsell/Cross-Sell quota.
• Renewal forecasting & analytical skills.
• Detailed oriented and organized.
• Ability to perform in a fast paced environment.
• Self-starter who can set and manage priorities.
• Google Suite knowledge, including Docs, Sheets, and Slides.
• Experience with SFDC, JIRA, Gainsight and other tools.
• Strong verbal and written communication skills.
• Project Life Cycle Experience. PMP Certified or equivalent experience a Plus.
• Knowledge on Kubernetes Orchestration, Development Life Cycle, and AWS infrastructure a Plus.

Benefits

• Competitive healthcare coverage.
• Wellness programs.
• Take it when you need it time off.
• Parental leave.
• Recognition programs.

Additional Information

• Annual base salary ranges from $100,000 - $115,000, commensurate with experience.
• Eligible for variable compensation.
• Acquia is an equal opportunity employer.