Guest Experience Specialist

This remote position involves managing digital hospitality operations for high-volume restaurant brands, focusing on order processing, customer satisfaction, financial accuracy, and loyalty management.

Location: Remote

Responsibilities

• Engineering Flawless Catering Pipelines: managing high-volume digital orders, verifying guest matrices, building quotes, organizing omnichannel triggers in Zendesk.
• Protecting the Brand’s Reputation: mapping metrics in Yext, deploying automated macros, addressing negative feedback in Toast.
• Balancing the Books with Precision: auditing tax exemptions, executing order reversals, processing failed resubmissions in OLO.
• Cultivating Customer Loyalty: auditing wallet balances in Paytronix, managing gift card infrastructure, ensuring accurate credit logs.

Requirements

• Thrives in real-time, high-stakes environments with high accuracy.
• Flawless English communication skills for customer adjustments and collaboration.
• Data-obsessed with organizational skills and updating spreadsheets.
• Proficient in enterprise restaurant ERPs like OLO, Toast POS, Paytronix, Zendesk, Yext.
• Dedicated, distraction-free remote workspace with reliable high-speed internet.

Benefits

• Comprehensive health & wellness coverage.
• Group life insurance.
• Paid leave credits for rest and reset.
• Government-mandated benefits handled properly and on time.
• Performance incentives.
• Overtime pay and night differential.
• 13th month pay bonus.